Refund & Return Policy

Your Satisfaction Matters to Us

We want you to feel confident every time you shop with us. If there’s an issue with your order, our support team is here to help find the best possible solution.

Return Eligibility

You may request a return if your product:

  • Arrives damaged or defective
  • Is significantly different from what was ordered
  • Arrives with an incorrect item
  • Has an issue that occurred before delivery

To be eligible, please contact us within 7 days of receiving your order.

The item should be unused, in its original condition, and preferably in its original packaging.

📸 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible.

Please include:

Order Number + Photos/Videos of the Product + A Brief Description of the Issue

This allows us to review the issue and provide the appropriate solution quickly.

💰 Refunds

Once your return or issue has been reviewed and approved, we may offer:

A full refund · A replacement · An exchange

The available solution may depend on the specific circumstances of your order.

If a refund is approved, the refund will be processed through the applicable original payment method where possible.

Please allow additional time for the payment provider or bank to reflect the refunded amount.

❌ Non-Returnable Situations

Returns may not be accepted when:

  • The return request is submitted after the applicable return period
  • The product has been used, damaged, or altered after delivery
  • The issue is caused by improper use
  • The product is returned without the required information
  • The item is missing parts or accessories due to customer handling

📩 How to Request a Return

To start a return or refund request, contact our support team with:

Order Number
Full Name
Reason for Return
Photos/Videos, if applicable

Our team will review your request and guide you through the next steps.

Our Promise

We believe shopping should feel simple and worry-free.

If something doesn’t go as expected, we’re here to listen, help, and make things right whenever possible.

For return & refund assistance:
Email: contactmovamotion@gmail.com